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1. Overview
At SmartLuxury.store, we aim to make your life smarter, easier, and more elegant through innovative products. If your purchase does not fully meet your expectations, we’ve designed a simple and transparent return process to give you peace of mind.
2. Eligibility for Returns and Refunds
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Return Period: You may request a return within 2 days of delivery.
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Condition: Items must be unused, undamaged, and in their original packaging (including accessories, manuals, and tags).
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Non-Returnable Items:
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Used or installed smart devices.
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Clearance or final-sale items.
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Products damaged due to misuse or improper handling.
- We don’t accept exchange
3. How to Start a Return
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Contact Us: Email info@smartluxury.store with your order number and reason for return.
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Approval: If eligible, we’ll issue a Return Authorization Number (RAN) and provide shipping instructions.
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Packaging: Please pack the item securely. Using the original packaging is recommended to prevent damage in transit.
4. Shipping Costs
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Customer Responsibility: Return shipping costs are covered by the customer unless the item is defective or sent in error.
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Defective or Damaged Items: If your item arrives damaged or defective, contact us immediately. We will arrange a free return or replacement.
5. Refund Process
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Inspection: Once received, we’ll inspect the item to confirm eligibility.
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Approval & Processing: Approved refunds are processed within 5–12 business days to your original payment method.
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Partial Refunds: Returns missing parts or packaging may qualify for a partial refund.
6. Order Cancellations
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Before Shipment: Orders can be canceled free of charge if requested before dispatch.
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After Shipment: Once shipped, the order must go through the return process.
7. Undeliverable Packages
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If a package is undeliverable due to an incorrect address or failed delivery attempts, reshipping fees may apply.
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Refunds are only processed once the product is returned to us, with shipping costs deducted.
8. Questions & Support
We’re here to help! For any questions about returns, exchanges, or refunds, contact us at:
Email: info@smartluxury.store
9. Policy Updates
We may update this Refund and Returns Policy from time to time. The latest version will always be available on this page.
Last updat: 12 Sep 2025